We combine 24x7 CloudOps, Security, FinOps, and DevOps with a dedicated engagement model, ensuring your AWS environment is always secure, compliant, and optimized.
From onboarding to continuous innovation, Pentagon acts as your strategic cloud partner not just a support provider.
Our ManagedServices Model - Cloud
Structured Governance. Seamless Operations.Continuous Improvement
Pentagon Cloud Managed services are built on a multi-layered support and governance structure, ensuring accountability, performance, and continuous improvement. Dedicated Support Team (Your Cloud Success Squad)
Technical Account Manager (TAM) – Your Strategic Advisor
- Acts as your primary technical advisor
- Provides AWS Well-Architected guidance
- Conducts regular service reviews & optimization planning
- Drives cost optimization, architecture improvements, and modernization
- Tracks service improvement plans (SIP) and action items
- Acts as a technical escalation point for critical issues
Cloud Operations Team – 24/7 Execution Engine
- Certified AWS engineers handling day-to-day operations
- Proactive monitoring, troubleshooting, and optimization
- Supports incident, problem, and change management
- Provides best practices and operational recommendations
Service Delivery Manager (SDM) – Governance & SLA Owner
- Owns the overall service relationship and delivery
- Ensures SLA adherence and governance compliance
- Manages escalations and service quality
- Coordinates across internal teams for seamless execution
- Drives business alignment and value realization
24x7 Service Desk – Single Point of Contact (SPOC)
- Centralized ITSM platform (incident, request, change management)
- Multi-level support: L1 / L2 / L3
- Ticket-based tracking with full audit visibility
- Access via: Service Portal, Email, Phone
Pentagon AWS Managed Services Framework
Five Pillars. One Powerful Cloud Framework
01
CloudOps (24/7 Managed Operations)
- Real-time monitoring using AWS CloudWatch
- Automated alerting and incident response
- Resource provisioning (EC2, networking, storage)
- Patch management and OS hardening
- Daily health checks and operational runbooks
02
SecOps (Security & Compliance)
- AWS Security Hub, GuardDuty, WAF implementation
- Cloud Security Posture Management (CSPM)
- IAM governance and access control
- Threat detection and vulnerability management
- Compliance aligned with ISO 27001, PCI-DSS
03
FinOps (Cost Optimization & Governance)
- Cost Explorer, Budgets & anomaly detection
- Reserved Instances & Savings Plans optimization
- Resource tagging and cost allocation
- Monthly cost optimization reports
- Financial governance aligned with business KPIs
04
DevOps & Automation
- CI/CD pipelines (CodePipeline, Jenkins)
- Infrastructure as Code (Terraform / CloudFormation)
- Automated deployments and rollback strategies
- Containerization (ECS/EKS)
05
Backup, DR & Resilience
- AWS Backup, EBS snapshots, RDS backups
- Defined RTO & RPO strategies: Multi-region DR architecture
- Regular DR drills and failover testing
Service Tiers (Flexible Engagement Model)
Pentagon offers three service levels to align with business needs:
Our Support Offerings
From essential assistance to fully managed operations - we've got your cloud journey covered.
Basic Support
- Ticket-Based Assisteance
- Billing and Account Support
- Service Desk Access
Professional Support Includes Basic Features
- Access to Cerified Cloud Engineers
- Architecture Guidance
- Designated Account Manager
Managed Services (MSP Level) Includes all Professional Features
- 24*7 Monitoring & Operations
- Incident & Problem Management
- Backup, Patching, and Infrastructure Management
- Dedicated TAM + SDM + CloudOps Team
Infrastructure Management
- EC2 provisioning and optimization
- VPC, VPN (S2S / P2S), networking setup
- Load balancing and auto-scaling
- Performance and utilization tracking
Database Support
- RDS, Aurora, DynamoDB, Redshift support
- Performance tuning and monitoring
- Backup and recovery management
Monitoring & Observability
- CloudWatch, logs, metrics, dashboards
- Integrated alerting with Service Desk
- Migration using AWS DMS & SCT
Security & Compliance
- Encryption, key management
- WAF, DDoS protection
- VAPT support and audit readiness
ITIL-Aligned Processes
- Incident Management
- Problem Management
- Change Management
- Release Management
Service Reviews & Reporting
- Monthly Managed Service Operations Report
- Cost Optimization Report
- Quarterly Business Review (QBR)
- Annual Service Review
Critical (S1)
- Immediate prioritization of business-impacting incidents affecting production systems
- Rapid mobilization of dedicated cloud operations and escalation teams
- Continuous engagement until service restoration
- Real-time communication and updates to stakeholders
- Post-incident Root Cause Analysis (RCA) and preventive action planning
High (S2)
- High-priority handling for partial service degradation or performance issues
- Accelerated troubleshooting and resolution by specialized engineers
- Coordination with dependent services and infrastructure teams
- Regular progress updates and workaround implementation where required
Medium (S3)
- Standard priority handling for non-critical issues or functional limitations
- Investigation and resolution aligned with operational workflows
- Scheduled fixes, configuration adjustments, or optimization recommendations
- Communication through service desk updates and tracking
Low (S4)
- Handling of service requests, enhancements, and routine activities
- Includes access requests, configuration changes, and minor fixes
- Planned execution within agreed operational schedules
- Continuous tracking and closure through ITSM processes
Assessment & Planning
- Environmental discovery
- Access setup and readiness
Onboarding
- Runbook creation
- Monitoring & backup configuration
- Service Desk integration
Operate
- 24x7 monitoring and support
- Incident & change management
Optimize
- Cost, performance, and security improvements
- Continuous innovation roadmap
What Makes Pentagon Different
From complexity to clarity — powered by PentagonUnlike traditional Managed Services, Pentagon provides:
Dedicated Engagement Model
Dedicated TAM for strategy SDM for governance CloudOps team for execution
Audit-Ready by Design
Complete documentation SLA tracking Governance frameworks Compliance alignment
Proactive, Not Reactive
Predictive monitoring Self-healing automation Continuous optimization
Industries We Serve
BFSI / Fintech Healthcare E-commerce Enterprises & SMEs
Partner with Pentagon
Pentagon is your trusted AWS Managed Service Partner, enabling you to:
Reduce operational complexity Strengthen security posture Achieve audit readiness Optimize cloud costs Scale with confidence
