NeoGrowth Credit Pvt. Ltd. is a leading digital lender registered with the Reserve Bank of India (RBI), focused on empowering Micro, Small, and Medium Enterprises (MSMEs) through quick, technology-driven financial solutions. With a presence in 25+ cities and serving over 100,000 businesses across 80+ sectors, NeoGrowth combines data science, automation, and analytics to deliver customized loans with daily repayment options and multi-channel collections.
The Challenge As part of its IT resilience and compliance roadmap, NeoGrowth needed to address several critical disaster recovery (DR) gaps and ensure uninterrupted business continuity:
Disaster Recovery Gaps – No established DR connectivity or infrastructure in the Hyderabad region. Active Directory Dependencies – Synchronization issues with all Windows servers tied to the parent domain in Mumbai. Database Replication Complexity – Multi-tier applications such as AdvanceSuite and Reportal faced replication and stabilization challenges. Hosting Constraints – AWS Amplify was unavailable in Hyderabad, requiring alternate hosting using EC2 and Application Load Balancer. Business Continuity Risks – Downtime could disrupt core operations such as loan disbursal, repayment tracking, onboarding, and payment processing. Failover & Failback Concerns – Needed to validate Elastic Disaster Recovery (EDR) failover and failback without impacting live systems. NeoGrowth sought a secure, compliant, and highly available DR solution that could meet stringent RTO/RPO objectives and assure operational continuity.
The Solution Pentagon designed and executed a comprehensive AWS Disaster Recovery (DR) framework to enable seamless failover between Mumbai (Primary) and Hyderabad (DR) regions.
Key Implementation Highlights:
EDR Replication Agents – Installed on all critical servers to replicate real-time data from Mumbai to Hyderabad. Secure Connectivity – Established Transit Gateway (TGW) Peering between both regions for encrypted inter-region communication. DNS Modernization – Migrated DNS from BigRock to Amazon Route 53, enabling automated and fast failover redirection. Alternative Hosting Setup – Replaced unavailable AWS Amplify with Amazon EC2 + Application Load Balancer for application hosting in Hyderabad. Mock & Live DR Drills – Conducted simulated and actual failover tests to validate replication integrity, system accessibility, and transaction continuity. Runbook & Governance – Created detailed Plan of Action, Runbooks, and Inventory documents to guide DR procedures and audits. A total of 16 mission-critical applications were included in the DR exercise, covering business systems such as loan origination, payment gateways, customer portals, and reporting tools.
The Results The DR drill was successfully executed, delivering measurable operational and compliance outcomes:
RTO Achieved: < 3 hours RPO Achieved: < 3 hours Seamless Failover: NeoGrowth operated a full business day from the Hyderabad DR site without any disruption. DNS Failover: Amazon Route 53 ensured uninterrupted customer access. Connectivity Established: Secure communication between DR site and on-prem networks. Zero Impact: All customer transactions, logins, and services continued seamlessly. Audit Compliance: Demonstrated DR readiness and IT resilience to management and external auditors.
Benefits
High Availability
Enabled business continuity and compliance across regions.
Secure Replication
Ensured consistent synchronization of applications and databases.
Reduced Downtime Risks
Achieved defined RTO/RPO within 3 hours.
Operational Assurance
Built confidence among stakeholders in NeoGrowth’s disaster recovery preparedness.
Scalable Framework
Laid the foundation for enterprise-wide DR extension across applications.
