IT Service Desk – Pentagon System & Services Pvt. Ltd

Number of Positions: 1Education: Any GraduatesExperience: 5-7 YearsLocation: Mumbai (Western & Central)Department: Marketing

Job Description:
Create and assign service tickets to appropriate technicians or teams for resolution
Monitor and respond to IT support tickets in a timely manner
Provide excellent customer service and ensure a positive user experience
Team Management
Adhere to established service level agreements and response times for service requests
Vendor management for Service support
Asset Inventory / Vendor Coordination
Verbal / Written coordination with internal teams
Periodic MIS reports preparation
Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
Report prepared in excel with pivot table and chart wise data