NeoGrowth Credit Pvt. Ltd. – Disaster Recovery (DR) Drill Success
About the Customer
NeoGrowth is a new-age digital lender registered with the RBI, focusing on Micro, Small, and Medium Enterprises (MSMEs). It offers a wide range of financial products tailored to the dynamic needs of small businesses. With a data science and technology-led approach, NeoGrowth provides quick and hassle-free loans across 80+ segments in 25+ cities in India.
The company introduced a unique daily repayment option with multiple channels, enabling easy collections. To date, NeoGrowth has served 100,000+ businesses, supporting their growth ambitions.
Business Challenge
Disaster Recovery Gaps: Lack of established DR connectivity in the Hyderabad region, creating potential risks during failover.
Active Directory Dependencies: Synchronization issues due to all Windows servers being bound to the Mumbai parent domain.
Database Replication Complexity: Multi-tier applications like AdvanceSuite and Reportal faced replication and stabilization challenges.
Service Hosting Constraints: AWS Amplify was unavailable in Hyderabad, requiring EC2-based hosting and load balancing.
Business Impact Risks: Downtime could disrupt loan disbursal, repayment tracking, onboarding, and payments.
Failover & Failback Concerns: Ensuring smooth EDR failover and failback was essential for compliance.
Goals & Objectives
Establish secure connectivity and replication between Mumbai (Primary) and Hyderabad (DR).
Achieve RTO and RPO of under 3 hours.
Validate replication and seamless failover/failback for AdvanceSuite, Reportal, and other applications.
Conduct mock and actual DR drills to ensure readiness.
Enable secure employee access to DR systems.
Ensure uninterrupted customer access to applications during DR.
Build stakeholder confidence in IT resilience and compliance readiness.
Application Scope
A total of 16 critical applications were included in the DR drill.
Solution Approach
Installed EDR Replication Agents on all critical servers to replicate data from Mumbai to Hyderabad.
Implemented Transit Gateway (TGW) Peering for secure connectivity between regions.
Migrated DNS from Bigrock to Amazon Route 53, enabling fast failover and redirection.
Conducted a mock drill to validate failover performance before the live test.
Designed a failover process with verification steps for integrity, access, and payment continuity.
Replaced unavailable AWS Amplify with EC2 + Application Load Balancer for hosting in Hyderabad.
Implementation Highlights
Preparation: Developed Runbooks, Plan of Action, and Inventory documents.
Network Readiness: Established TGW Peering between Mumbai and Hyderabad.
DNS Migration: Ensured fast switchover using Route 53.
Mock Drill: Verified accessibility and workflows across all apps.
Actual DR Execution: Performed full failover for one business day, validated applications, transactions, and achieved RTO/RPO.
Restoration: Successfully failed back to Mumbai without issues.
Results & Outcomes
RTO Achieved: < 3 hours
RPO Achieved: < 3 hours
Seamless Operations: One full business day operated from Hyderabad with zero disruption.
DNS Failover: Route 53 ensured smooth customer access.
Connectivity Established: Between Hyderabad DR and on-premises networks.
Customer Experience: Payments, logins, and services worked seamlessly.
Audit Compliance: Demonstrated DR readiness to management and auditors.
Customer Testimonial
The successful DR drill has given us confidence in our ability to maintain business continuity even in the face of disruptions. The seamless resolution of technical challenges and validation across all applications reassured our stakeholders and strengthened our compliance posture.
Future Plans
Extend Elastic Disaster Recovery (EDR) to all applications.
Implement RDS Read Replica in Hyderabad for improved redundancy.
Build alternatives to AWS Amplify with EC2 + ALB.
Enable Cross-Region EFS Replication for enhanced DR.
Strengthen monitoring and alerting for faster failover detection.
Explore cost-optimized backup solutions for non-critical workloads.
About Pentagon System and Services Pvt Ltd
Pentagon System and Services Pvt Ltd is a leading Infrastructure service provider and System Integrator with a presence across India and Singapore.
Established more than two decades ago, we cater to over 1200+ Enterprises and SMEs with highly experienced teams for sales, consultants and a vast pool of skilled engineers supporting their mission-critical environments, which covers multi-vendor, multi-platform infrastructure.
We are an advanced tier Consulting Partners with Amazon Web Services and are also a certified Solution Provider. We serve more than 100 plus customers across segments and verticals with our expertise on the cloud platform.
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